The Backyard Service Package includes:
- Diagnostics and troubleshooting.
- Preparing a quote for replacement parts (if needed).
- Repair/installation and testing on-site (within 30 km).
After placing your order, we will contact you to diagnose the issue and schedule a day and time for the service call.
Please have a complete description of the issue(s) and the manufacturer, model number, and serial number of the barbecue ready before placing your order. If a second trip is necessary due to undisclosed issues and/or misidentification of the barbecue, you may be charged for a second trip.
Repair times vary, based on season and parts availability. (We try to keep the most frequently-needed parts in stock, but parts may need to be ordered in. Please call ahead for confirmation.)
We can service all makes and models of barbecues that we sell, but we also have (limited) ability to diagnose and repair other brands, depending on the specific issue and availability/compatibility of parts. If you need service on a brand of barbecue we do not carry, please call for confirmation before placing an order.
If replacement parts not covered by a warranty are necessary, there will be additional charges for the needed parts. We will confirm any such additional costs with you before proceeding with repairs.
Backyard Service Package is only available within 30 km of our warehouse.